Overview
HelioDesk Support — operational snapshot from the seeded demo dataset.
Open tickets
17
Not resolved
Needs review
9
Unread or escalated
Escalated
3
In specialist queues
First-response SLA
75%
Met vs all tickets
Resolution rate
15%
Closed share
Avg. confidence
0.78
From generated drafts
Ticket volume — last 14 days
Tickets by category
- billing7
- privacy3
- integrations3
- cancellation2
- account access1
- product1
- other1
- security1
- outage1
Recent escalations
- No escalations recorded yet. Generate a low-confidence draft to create one.
Knowledge gaps
- 1× No public-sector or government tenant policy is indexed.
- 1× No white-glove onboarding policy is indexed.
Recent operator activity
- SupportPilot demo.seededjust now