Knowledge base
Indexed HelioDesk policies. Retrieval uses the sandbox embedding provider — no hosted model is called.
| Document | Category | Version | Source | Status | Chunks | Indexed | Owner | Uses |
|---|
Add text document
Paste policy text. Production extractors accept PDF, DOCX, TXT, Markdown, and HTML.
Retrieval test
Inspect ranked chunks, similarity, and excerpts without generating a customer reply.